Shantal Y Rose

Professional Experience

Dispatch Health – Denver, CO

Senior Program Manager, Partner Success and Strategy

January 2022-January 2024

● Managed critical projects for a $25M book of business, serving 10 health system partners across 16 markets/partner sites

● Delivered excellent service and as a result saw 100% client retention and grew revenue within partnerships by $4M over 2 years

● Leveraged strong project management, analytics, communication and organizational skills in a fast-paced growth environment to ensure the Partner

Success and Strategy team successfully executed Dispatch Health’s value proposition to health system partners

● Collaborated with team members and cross-departmental staff to standardize processes that improved operational efficiency

● Gathered and interpreted data, executed analyses, developed client-facing presentation decks and presented findings to team members regularly and

to partners during monthly Joint Operating Committee and Quarterly Executive Steering meetings

● Became an in-home care industry expert, allowing for consultative guidance to partners on use case optimization that led to ROI satisfaction and an

annual average of $700K in medical cost savings

● Supported the successful onboarding of 3 health system partners through onsite planning and preparation, data collection, provider/staff engagement

and education meetings, and tracking towards outlined goals and project milestones

Optum – Washington, D.C. (via acquisition of The Advisory Board Company in 2017)

Associate Director, Provider Analytics Client Management

July 2020-December 2021

● Supported a $3.6M book of business of clients with strategic decisions around improving cost, quality, supply chain, population health and revenue

cycle

● Operated as a strategic thought partner for hospital executives to gain a deep understanding of their business objectives, drivers and needs

● Demonstrated value proposition of analytics solutions and consult with clients to ensure proficiency in the products, boost utilization, maximize ROI

and garner awareness of other Optum solutions and capabilities to maintain a buying environment

● Crafted thoughtful executive portfolio reviews with detailed partnership overview and recommendations on products to solve organizational challenges

● Expanded knowledge of the Optum enterprise to promote cross-team partnership, pass leads and drive faster results for the client

● Advocate internally on behalf of clients’ needs and collaborate across business units to ensure alignment on client strategy for growth and satisfaction

● Led team in client engagement metrics through commitment to rapidly building relationships

Senior Value Advisor, Technology Value Management

March 2017-June 2020

● Maintained and managed a client pool of 15 mid-size acute care hospitals and large multi-facility health systems ($3M in annual contract value)

● Built relationships across healthcare organizations to understand their challenges and determine how to best support their goals and priorities

● Developed expertise in care variation and strong knowledge of common clinical coding standards (such as ICD, CPT, etc.) through utilization of

technology platform to analyze institutions’ operational, clinical, and financial performance

● Trained clients on the use of performance technology software through facilitation of client calls, webinar trainings and in-person workshops

● Diagnosed technical issues, identify root causes and communicate resolution plans to drive continued utilization of our tools, keep clients engaged and

ensure their service expectations are met

● Translated data into actionable insights through in-depth assessments and reports identifying opportunities that impede organizational success and

present corrective action plan recommendations to key stakeholders and client executives

● Tracked performance to benchmarks and implemented improvement initiatives that led to over $49M in realized ROI and over 20 client success stories

● Served as department’s subject matter expert in complex micro strategy platform to create industry related analyses, troubleshoot issues, identify bugs

and partner closely with product development/engineering team to implement bug fixes

● Developed strong knowledge of common clinical coding standards (such as ICD, CPT, etc.) to better assess client’s performance

Senior Associate, National and Strategic Accounts Team February 2016-March 2017

● Selected to serve on a newly-formed team supporting client management and growth for 22 strategic accounts

● Managed coordination of executive strategy sessions, subsequently project managing initiatives coming out of sessions

● Drove client satisfaction by consistently exceeding monthly Quality Assurance target to maintain satisfaction for at least 85% of pool

Sales Associate, Performance Technologies August 2015-February 2016

● Researched and evaluated health care executive priorities to identify strong potential commercial opportunities

● Communicated with prospective members including chief health care executives using creative outreach methods via email and phone

● Facilitated prospective client sales calls and in-person meetings for Sales Director to achieve over 60 interactions creating an opportunity for over

$500,000 in New Booked Business

Education

Howard University – Washington, D.C.         May 2015

Bachelor of Science in Human Performance, Concentration: Sports Medicine, Minor: Chemistry

Campus Involvement: Director of Service for Golden Key International Honour Society, Vice-President of Howard University Caribbean Students’

Association, Member of Howard University Health Professions Society

University of Louisville – Louisville, KY             June 2013-July 2013

Selected as a Summer Medical and Dental Education Program scholar

● Clinical exposure through small-group rotations in health care settings, simulation experiences, and seminars

● Career development sessions directed toward exploration of the health professions

● Health policy seminar series to expose scholars to a larger view of health care, health systems, and the social determinants of health

Leadership and Community Service

MedStar Georgetown University Hospital Volunteer              November 2016-March 2017

● Interact with hospital guests by welcoming, escorting and providing any information they need with an eagerness to serve

● Perform general clerical and receptionist functions interdepartmentally while maintaining professionalism at all times

The Advisory Board People of Color Affinity Group Professional Development Series Manager                       January 2016-November 2017

● Reinforce the firm’s commitment to making the workplace more diverse and inclusive

● Manage and inform the creation of a series of professional events geared towards helping people of color at the firm hone professional skills

● Evaluate success of each professional development session through analysis of qualitative feedback to gather insight on participant’s experiences

● Serve as point of contact for executive leaders who facilitate sessions to plan scope of session and tailor to group needs

● Schedule upcoming events on Training Registration System and script email reminders in advance to promote firm wide participation

Skills

Relationship Building, Project Management, Change Management, Business Transformation, Strategic Planning, Event Planning, Problem Solving,

Critical-Thinking, Executive Communication, Clinical Quality Improvement, Process Improvement, Provider Training/Education, Salesforce,

Microstrategy/Looker/Business Intelligence Platforms, Proficient with Microsoft Word, Excel, PowerPoint and Teams